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Bilingual English/Spanish Intake Specialist - Portland Office

Legal Aid Services of Oregon (LASO), is seeking a full-time Bilingual English/Spanish Intake Specialist for its downtown Portland office. While the person in this position will generally work from the Portland Office, the work will be done remotely when there are office closures related to COVID-19.

Background
LASO is a non-profit organization that represents low-income clients in civil cases. LASO’s eight regional offices serve the general low-income population throughout the state and two specialized statewide programs provide services to farmworkers and representation on Native American issues. LASO is an effective, high-quality legal services program committed to advocacy strategies that will have a demonstrable effect on community problems.  The Portland Regional Office of LASO (LASO-PRO) serves a poverty population of more than 220,000. The office serves Multnomah, Clackamas, Hood River, Sherman and Wasco counties, a diverse service area requiring the ability to work effectively with individuals from different cultures and backgrounds. The Portland Office has adopted a race equity agenda to guide its work with clients as well as its internal operations. The office has a strong commitment to building an inclusive, diverse workplace.

Responsibilities

  • Answer a high volume of incoming calls using a robust phone system and work with walk-in clients.
  • Screen potential clients and perform intake interviews.
  • Provide detailed referrals and general legal information.
  • Identify legal issues.
  • Maintain a calm demeanor in a demanding environment.
  • Ability to remain flexible.
  • Other receptionist / office support tasks as needed.

Qualifications
0–4 years of experience.

The ideal candidate has strong interpersonal and stress management skills, is highly organized and has experience with phone systems / reception tasks. Individuals committed to advocacy for the legal rights of low-income and other vulnerable populations encouraged to apply. Applicants must be proficient in Spanish and English and be able to speak Spanish fluently and professionally.

Legal Aid Services of Oregon Is an Equal Opportunity Employer
The Portland Regional Office is committed to building a culturally diverse workplace and strongly encourages persons of color, LGBTQI individuals, veterans, persons with disabilities, and persons from other traditionally underrepresented communities to apply.

Salary/Benefits
Based on experience. Additional compensation for bilingual ability. Health, dental, vision, life, and long-term disability insurance; employee assistance program; flexible spending accounts; 401(k) plan; and generous leave.

Closing Date
July 20, 2020

Applications
Send cover letter and resume to:
Princess Dugbo, Administrator
Legal Aid Services of Oregon
520 SW Sixth Avenue, Suite 700
Portland, OR 97204
projobs@lasoregon.org

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